Accountant – Rents & Service Charges

Salary: £49,200 per annum
Location: Telford / hybrid working, with a minimum of one day per week in the office
Working pattern: 36 hours per week
Reports to: Finance Manager – Rents & Service Charges
Closing date: Friday 6th November 2026


Overview

Housing Plus Group is seeking to appoint an Accountant – Rents & Service Charges as part of a wider campaign to recruit six key roles into its Finance function.

This is an important appointment within the Finance team and will support one of the most technically sensitive and customer-facing areas of housing finance.

The successful candidate will help ensure that rent and service charge processes are accurate, compliant and transparent, while supporting strong financial controls, customer confidence and regulatory assurance across the Group.

The role will suit a finance professional with experience of rent and service charge management, strong technical financial skills and the ability to work effectively across Finance, Housing, Asset Management, Development and ICT teams.

Why This Role Matters

Rent and service charge activity is one of the most customer-facing and technically sensitive areas of housing finance. Customers need confidence that charges are correct, well explained and fairly managed.

The Accountant – Rents & Service Charges will support the processes, controls, data, reporting and customer communication that underpin rent setting and service charge management across Housing Plus Group.

This is an opportunity to make a practical and visible contribution to customer transparency, regulatory compliance and financial resilience.

Key Responsibilities

The Accountant – Rents & Service Charges will support the Finance Manager – Rents & Service Charges in delivering accurate, compliant and transparent rent and service charge management

Key responsibilities will include:

• Supporting the end-to-end service charge cycle, including budgeting, setting, billing, reconciliation and year-end statements.
• Supporting the rent setting process and helping ensure compliance with relevant rent and service charge requirements.
• Helping ensure rents and service charges are accurate and fully compliant with statutory and regulatory requirements.
• Maintaining and improving rent and service charge data within the housing management system.
• Supporting annual rent letter distribution and the production of service charge estimates and year-end certificates.
• Supporting internal and external audit processes relating to rents and service charges.
• Working cross-functionally with Housing, Asset Management, Development, ICT and Finance colleagues.
• Supporting clear and timely communication to residents regarding service charge composition, changes and variances.
• Supporting responses to resident complaints, tribunal cases and audit queries.
• Driving continuous improvement in systems, processes, data quality and value for money.
• Managing and developing a small team of Assistant Accountants.

Key Experience and Skills Required

Candidates should be able to demonstrate:

• Actively studying towards a recognised professional accounting qualification (for example, ACA, CIMA, ACCA) or a minimum of three years in a senior finance role and AAT qualified.
• Experience working within a rent and service charge setting environment would be highly desirable.
• A detailed understanding of relevant rent and service charge legislation would be highly desirable.
• Familiarity with the Regulator of Social Housing Rent Standard Guidance would be highly desirable.
• Technical financial expertise and advanced Excel skills. Excellent awareness of financial controls.
• Experience of managing teams would be desirable.
• Experience of working with IT teams to design and implement effective financial processes and automation would be desirable.
• The ability to work independently and to tight deadlines.
• Strong communication skills and the ability to explain complex information clearly and accessibly.
• A commitment to equality, diversity and inclusion.

Location and Working Arrangements

The role is based in Telford and is offered on a hybrid basis, with a minimum of one day per week in the office. The majority of the Finance team is expected to be located around the Telford base at Colliers Way, although roles may also work across other sites within the wider Housing Plus Group footprint.

Salary and Benefits

The role offers:

• Salary of £49,200 per annum.
• 36-hour working week.
• Up to 31 days’ annual leave, dependent on service.
• Enhanced pension contribution opportunities through the Scottish Widows pension scheme, with a maximum employer contribution of up to 14%.
• Giving Back Days.
• Hybrid working.
• Employee assistance programme.

Role-Specific Candidate Message

This role would suit a finance professional who enjoys working in a detailed, technical and customer-facing area of housing finance. It offers the opportunity to develop specialist expertise in rent and service charge management while contributing to transparency, compliance and customer confidence.

The successful candidate will be someone who can combine financial expertise with strong data skills, an understanding of controls and a clear commitment to high-quality customer communication. They will be comfortable working across teams, supporting audit activity, improving processes and helping ensure that rent and service charge information is accurate, well governed and clearly explained.

How to Apply

To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group, by clicking the apply button.