Finance Manager – Customer Experience & Assets

Salary: £60,540 per annum
Location: Telford / hybrid working, with a minimum of two days per week in the office
Working Pattern: 36 hours per week
Reports To: Head of Finance – Customer Experience & Assets
Closing Date: Friday 31 July 2026

Overview

Housing Plus Group is seeking to appoint a Finance Manager – Customer Experience & Assets as part of a wider campaign to recruit six key roles into its Finance function.

This is a critical leadership role within the Finance team, providing financial leadership, business partnering, operational insight and financial control across customer experience, regional services, repairs and housing management functions.

The successful candidate will play a key role in helping operational leaders make informed decisions, improving financial performance, strengthening controls and ensuring resources are managed effectively across some of the organisation’s most important customer-facing services.

Why This Role Matters

Customer experience, repairs performance and housing management services are central to customer satisfaction and organisational success.

The Finance Manager – Customer Experience & Assets will sit at the interface between Finance and operational service delivery, ensuring leaders have timely, accurate and meaningful financial information to support decision-making.

This role will help improve financial reporting, strengthen controls, drive efficiency and support the delivery of high-quality services across Housing Plus Group.

Key Responsibilities

The Finance Manager – Customer Experience & Assets will:

• Lead financial reporting and business partnering activities across customer-facing services.
• Support Regional Directors and operational leaders with financial planning and decision-making.
• Manage budgeting, forecasting and financial performance reporting.
• Deliver regulatory reporting and audit support.
• Improve repairs and housing management financial reporting.
• Ensure accurate cost capture and effective financial controls.
• Support continuous improvement in systems, reporting and processes.
• Lead and develop a specialist finance team.
• Support transformation projects, systems implementation and process redesign.
• Work collaboratively with operational teams to improve financial performance and value for money.

Key Experience and Skills Required

Candidates should be able to demonstrate:

• A recognised professional accounting qualification (ACA, ACCA or CIMA).
• Significant experience within a senior finance management role.
• Strong financial reporting, budgeting and forecasting expertise.
• Experience leading and developing finance teams.
• Strong stakeholder management and business partnering skills.
• Experience supporting operational service delivery functions.
• Excellent communication and influencing capabilities.
• Advanced Excel skills.
• Strong analytical and problem-solving abilities.
• The ability to identify risks, develop solutions and drive improvement.
• A commitment to equality, diversity and inclusion.

Experience within social housing, repairs services or customer-facing operational environments would be advantageous.

Location and Working Arrangements

The role is based in Telford and is offered on a hybrid basis, with a minimum of two days per week in the office.

The majority of the Finance team is expected to be located around the Telford base at Colliers Way, although roles may also work across other sites within the wider Housing Plus Group footprint.

Salary and Benefits

The role offers:

• Salary of £60,540 per annum.
• 36-hour working week.
• Up to 31 days’ annual leave, dependent on service.
• Enhanced pension contribution opportunities through the Scottish Widows pension scheme, with a maximum employer contribution of up to 14%.
• Giving Back Days.
• Hybrid working.
• Employee Assistance Programme.

Role-Specific Candidate Message

This role would suit an experienced finance leader who enjoys working closely with operational services, influencing decision-making and helping organisations improve performance through strong financial management.

It offers the opportunity to lead financial support for customer experience, repairs and housing management functions while contributing to the ongoing development of one of the largest housing providers in the West Midlands.

The successful candidate will be someone who can combine technical financial expertise with strong leadership, commercial awareness, stakeholder engagement and a commitment to service improvement.

How to Apply

To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group, by clicking the apply button.

Accountant – Rents & Service Charges

Salary: £49,200 per annum
Location: Telford / hybrid working, with a minimum of one day per week in the office
Working pattern: 36 hours per week
Reports to: Finance Manager – Rents & Service Charges
Closing date: Friday 7th August 2026

Overview

Housing Plus Group is seeking to appoint an Accountant – Rents & Service Charges as part of a wider campaign to recruit six key roles into its Finance function.

This is an important appointment within the Finance team and will support one of the most technically sensitive and customer-facing areas of housing finance. The successful candidate will help ensure that rent and service charge processes are accurate, compliant and transparent, while supporting strong financial controls, customer confidence and regulatory assurance across the Group.

The role will suit a finance professional with experience of rent and service charge management, strong technical financial skills and the ability to work effectively across Finance, Housing, Asset Management, Development and ICT teams.

Why This Role Matters

Rent and service charge activity is one of the most customer-facing and technically sensitive areas of housing finance. Customers need confidence that charges are correct, well explained and fairly managed.

The Accountant – Rents & Service Charges will support the processes, controls, data, reporting and customer communication that underpin rent setting and service charge management across Housing Plus Group.

This is an opportunity to make a practical and visible contribution to customer transparency, regulatory compliance and financial resilience.

Key Responsibilities

The Accountant – Rents & Service Charges will support the Finance Manager – Rents & Service Charges in delivering accurate, compliant and transparent rent and service charge management.

Key responsibilities will include:

• Supporting the end-to-end service charge cycle, including budgeting, setting, billing, reconciliation and year-end statements.
• Supporting the rent setting process and helping ensure compliance with relevant rent and service charge requirements.
• Helping ensure rents and service charges are accurate and fully compliant with statutory and regulatory requirements.
• Maintaining and improving rent and service charge data within the housing management system.
• Supporting annual rent letter distribution and the production of service charge estimates and year-end certificates.
• Supporting internal and external audit processes relating to rents and service charges.
• Working cross-functionally with Housing, Asset Management, Development, ICT and Finance colleagues.
• Supporting clear and timely communication to residents regarding service charge composition, changes and variances.
• Supporting responses to resident complaints, tribunal cases and audit queries.
• Driving continuous improvement in systems, processes, data quality and value for money.
• Managing and developing a small team of Assistant Accountants.

Key Experience and Skills Required

Candidates should be able to demonstrate:

• A recognised professional accounting qualification, such as ACA, CIMA or ACCA, or a minimum of three years in a senior finance role alongside AAT qualification.
• Experience working within a rent and service charge setting environment would be highly desirable.
• A detailed understanding of relevant rent and service charge legislation would be highly desirable.
• Familiarity with the Regulator of Social Housing Rent Standard Guidance would be highly desirable.
• Technical financial expertise and advanced Excel skills. Excellent awareness of financial controls.
• Experience of managing teams would be desirable.
• Experience of working with IT teams to design and implement effective financial processes and automation would be desirable.
• The ability to work independently and to tight deadlines.
• Strong communication skills and the ability to explain complex information clearly and accessibly.
• A commitment to equality, diversity and inclusion.

Location and Working Arrangements

The role is based in Telford and is offered on a hybrid basis, with a minimum of one day per week in the office. The majority of the Finance team is expected to be located around the Telford base at Colliers Way, although roles may also work across other sites within the wider Housing Plus Group footprint.

Salary and Benefits

The role offers:

• Salary of £49,200 per annum.
• 36-hour working week.
• Up to 31 days’ annual leave, dependent on service.
• Enhanced pension contribution opportunities through the Scottish Widows pension scheme, with a maximum employer contribution of up to 14%.
• Giving Back Days.
• Hybrid working.
• Employee assistance programme.

Role-Specific Candidate Message

This role would suit a finance professional who enjoys working in a detailed, technical and customer-facing area of housing finance. It offers the opportunity to develop specialist expertise in rent and service charge management while contributing to transparency, compliance and customer confidence.

The successful candidate will be someone who can combine financial expertise with strong data skills, an understanding of controls and a clear commitment to high-quality customer communication. They will be comfortable working across teams, supporting audit activity, improving processes and helping ensure that rent and service charge information is accurate, well governed and clearly explained.

How to Apply

To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group, by clicking the apply button.

Systems Accountant

Salary: £49,200 per annum
Location: Telford / hybrid working, with a minimum of one day per week in the office
Working pattern: 36 hours per week
Reports to: Financial Systems and Reporting Manager
Closing date: Friday 7th August 2026

Overview

Housing Plus Group is seeking to appoint a Systems Accountant as part of a wider campaign to recruit six key roles into its Finance function.

This is a key appointment within the Finance team and will play an important role in ensuring that Housing Plus Group’s financial systems are well designed, well maintained, well controlled and able to support accurate reporting, effective decision-making and continuous improvement.

The successful candidate will support the Financial Systems and Reporting Manager and act as an important link between Finance, IT and operational teams. The role will suit someone with strong technical financial expertise, advanced Excel capability and a genuine interest in financial systems, reporting, data integrity, automation and process improvement

Why This Role Matters

Strong financial systems, reliable data and effective reporting are essential to a modern, resilient Finance function.

Following the creation of the new Housing Plus Group, the organisation needs finance-related systems that support accurate reporting, robust controls, effective decision-making and continuous improvement. The Systems Accountant will help ensure that financial systems are well maintained, well controlled and aligned to business needs.

This is an opportunity to make a practical and visible contribution to the systems, data and reporting infrastructure that underpins the Finance function and supports colleagues across the wider organisation.

Key Responsibilities

The Systems Accountant will support the maintenance, development and improvement of Housing Plus Group’s finance-related systems.

Key responsibilities will include:

• Supporting the maintenance, configuration and development of core financial systems.
• Helping ensure system integrity, including chart of accounts structures, workflows, approval hierarchies and master data.
• Supporting system upgrades, testing and the implementation of new modules or enhancements.
• Troubleshooting system issues in collaboration with IT and external suppliers.
• Developing and maintaining financial reports, dashboards and automated outputs.
• Supporting management accounts, statutory reporting and operational insight through reliable system outputs.
• Ensuring data accuracy and consistency across financial systems.
• Assisting with data migrations, reconciliations and validation during system changes or organisational restructuring.
• Providing support and guidance to finance and operational users.
• Developing training materials and helping colleagues use systems effectively.
• Supporting finance transformation and system-related projects.
• Working collaboratively across Finance, IT and operational teams to ensure system changes meet business needs.

Key Experience and Skills Required

Candidates should be able to demonstrate:

• A recognised professional accounting qualification, such as ACA, CIMA or ACCA, or a minimum of three years in a senior finance role alongside AAT qualification.
• Strong technical financial expertise.
• Advanced Excel skills.
• Excellent awareness of financial controls.
• The ability to communicate complex information clearly and accessibly.
• Strong collaboration skills and the ability to work across Finance, IT and operational teams.
• The ability to work independently and to tight deadlines.
• A positive approach to change, continuous improvement and new ways of working.
• A commitment to equality, diversity and inclusion.

Knowledge of data manipulation products, such as Power BI, would be highly desirable. Experience of working with IT teams to design and implement effective financial processes and automation would also be highly desirable.

Location and Working Arrangements

The role is based in Telford and is offered on a hybrid basis, with a minimum of one day per week in the office. The majority of the Finance team is expected to be located around the Telford base at Colliers Way, although roles may also work across other sites within the wider Housing Plus Group footprint.

Salary and Benefits

The role offers:

• Salary of £49,200 per annum.
• 36-hour working week.
• Up to 31 days’ annual leave, dependent on service.
• Enhanced pension contribution opportunities through the Scottish Widows pension scheme, with a maximum employer contribution of up to 14%.
• Giving Back Days.
• Hybrid working.
• Employee assistance programme.

Role-Specific Candidate Message

This role would suit a finance professional who enjoys working with systems, data, reporting and process improvement.
It offers the opportunity to work at the centre of Finance transformation, helping to ensure that Housing Plus Group has the financial systems, controls, reporting and data quality needed to support a modern, integrated and resilient organisation.

The successful candidate will be someone who can combine technical financial knowledge with a practical understanding of systems, processes and people. They will be comfortable working across teams, solving problems, improving reporting and helping colleagues get the best from financial systems.

How to Apply

To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group, by clicking the apply button.

Accountant – Investment & Growth (Customer Experience)

Salary: £49,200 per annum
Location: Telford / hybrid working, with a minimum of one day per week in the office
Working Pattern: 36 hours per week
Reports To: Finance Manager – Investment & Growth (Customer Experience)
Closing Date: Friday 7 August 2026

Overview

Housing Plus Group is seeking to appoint an Accountant – Investment & Growth (Customer Experience) as part of a wider campaign to recruit six key roles into its Finance function.

This role supports the financial management of Housing Plus Group’s asset management and planned investment programmes, helping ensure the organisation has the financial insight, controls, modelling capability and business partnering support required to deliver its investment priorities.

The successful candidate will play an important role in supporting financial planning, investment appraisal, asset management reporting and strategic decision-making across the organisation.

Why This Role Matters

Housing Plus Group has publicly committed to significant investment in existing homes while continuing to develop new housing provision across the region.

The Accountant – Investment & Growth (Customer Experience) will help provide the financial insight, modelling, forecasting and control required to support these ambitions.

This role contributes directly to investment planning, asset sustainability, financial resilience and long-term organisational growth.

Key Responsibilities

The Accountant – Investment & Growth (Customer Experience) will:

• Prepare management accounts for asset management activities.
• Support financial planning, forecasting and budgeting processes.
• Provide business partnering support to operational managers.
• Assist with component accounting and asset-related financial reporting.
• Support financial modelling and investment appraisal activities.
• Help prepare business cases and transformation project financial analysis.
• Support year-end reporting and audit processes.
• Provide financial information to support strategic investment decisions.
• Improve reporting, data quality and financial controls.
• Lead and develop a small team of Assistant Accountants / Finance Business Partners.
• Support continuous improvement in systems and financial processes.

Key Experience and Skills Required

Candidates should be able to demonstrate:

• Professional accounting qualification (ACA, ACCA or CIMA) or significant equivalent experience alongside AAT qualification.
• Strong technical financial expertise.
• Advanced Excel capability.
• Experience of budgeting, forecasting and management reporting.
• Strong analytical and financial modelling skills.
• Effective stakeholder management and business partnering capability.
• Excellent communication skills.
• Ability to work independently and manage competing priorities.
• Strong problem-solving capability.
• A commitment to equality, diversity and inclusion.

Experience of Asset Management, planned investment programmes, capital accounting or component accounting would be highly advantageous.

Location and Working Arrangements

The role is based in Telford and is offered on a hybrid basis, with a minimum of one day per week in the office.

The majority of the Finance team is expected to be based around the Telford office, although colleagues may also work across other Housing Plus Group locations.

Salary and Benefits

The role offers:

• Salary of £49,200 per annum.
• 36-hour working week.
• Up to 31 days’ annual leave, dependent on service.
• Enhanced pension contribution opportunities through the Scottish Widows pension scheme, with a maximum employer contribution of up to 14%.
• Giving Back Days.
• Hybrid working.
• Employee assistance programme.

Role-Specific Candidate Message

This role would suit a finance professional who enjoys working at the intersection of investment planning, asset management, financial modelling and strategic decision-making.

It offers the opportunity to contribute to significant investment programmes while developing specialist expertise in asset finance, component accounting and long-term financial planning.

The successful candidate will be someone who enjoys working with data, analysing performance, supporting investment decisions and helping deliver meaningful improvements across a large and complex organisation.

How to Apply

To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group, by clicking the apply button.

Accountant – Customer Experience & Assets (FTC 18–24 Months)

Salary: £49,200 per annum
Location: Telford / hybrid working, with a minimum of one day per week in the office
Working Pattern: 36 hours per week
Contract: Fixed Term Contract (18–24 Months)
Reports To: Head of Finance – Customer Experience & Assets
Closing Date: Friday 7 August 2026

Overview

Housing Plus Group is seeking to appoint an Accountant – Customer Experience & Assets on a fixed-term contract of 18–24 months as part of a wider campaign to recruit six key roles into its Finance function.

This role has been created specifically to support post-merger integration and alignment across the Customer Experience Directorate, helping to strengthen financial management, reporting, processes and controls during a significant period of organisational transformation.

The successful candidate will work across customer-facing operational services including housing management, routine repairs and wider customer experience functions.

Why This Role Matters

Following the merger, Housing Plus Group is bringing together systems, reporting arrangements and operational processes to create a stronger and more resilient organisation.

The Accountant – Customer Experience & Assets will help ensure consistent financial reporting, stronger controls, improved business partnering and better operational decision-making across customer-facing services.

This role provides an opportunity to contribute directly to one of the organisation’s most important transformation programmes.

Key Responsibilities

The Accountant – Customer Experience & Assets will:

• Support financial management and reporting across customer-facing operational services.
• Assist in aligning financial reporting arrangements following the merger.
• Prepare management accounts and variance analysis.
• Support budgeting, forecasting and financial planning activities.
• Provide business partnering support to operational managers.
• Support year-end reporting and audit preparation.
• Maintain job costing information and reporting accuracy.
• Support system housekeeping, reconciliations and transactional integrity.
• Assist with business cases, transformation projects and service reviews.
• Improve reporting, controls and operational financial insight.
• Support post-merger integration activities across the Customer Experience Directorate.

Key Experience and Skills Required

Candidates should be able to demonstrate:

• Professional accounting qualification (ACA, ACCA or CIMA) or significant equivalent experience alongside AAT qualification.
• Strong technical financial expertise.
• Advanced Excel capability.
• Experience of financial reporting, budgeting and forecasting.
• Strong business partnering skills.
• Excellent communication and stakeholder engagement abilities.
• Strong analytical and problem-solving skills.
• Experience working with operational teams.
• Ability to support systems and process improvement.
• Ability to work independently and manage competing priorities.
• Commitment to equality, diversity and inclusion.

Experience within housing, repairs, maintenance or customer-facing operational environments would be advantageous.

Location and Working Arrangements

The role is based in Telford and is offered on a hybrid basis, with a minimum of one day per week in the office.

The majority of the Finance team is expected to be based around the Telford office, although colleagues may also work across other Housing Plus Group locations.

Salary and Benefits

The role offers:

• Salary of £49,200 per annum.
• 36-hour working week.
• Up to 31 days’ annual leave, dependent on service.
• Enhanced pension contribution opportunities through the Scottish Widows pension scheme, with a maximum employer contribution of up to 14%.
• Giving Back Days.
• Hybrid working.
• Employee assistance programme.

Role-Specific Candidate Message

This role would suit a finance professional who enjoys helping organisations improve, integrate and develop following periods of change.

It offers an opportunity to work across customer-facing services, build strong relationships with operational teams and play a meaningful role in a large-scale transformation programme.

The successful candidate will be someone who enjoys improving processes, strengthening controls, supporting managers with good financial information and helping organisations build stronger foundations for the future.

How to Apply

To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group, by clicking the apply button.